FAQ
Frequently Asked Questions
We listen to all our feedback and always try to give you as many answers as we can before purchase. Please see below for a comprehensive frequently asked questions. If you don't see your question answered here then please contact us.
What details should appear on the Raffle Ticket?
You must have the organisation's name, the registration number, the date of the draw, the promoter's name, the prizes and the ticket price. If you need more help then please see our Raffle Ticket Guide or Licence page for more details.
Will I receive a proof/mock-up?
After you have sent us your order, we will send you a proof of the ticket the next working day.
When will I receive my order?
The current delivery time is within 5-7 working days.
How much is the delivery charge?
The delivery charge is a standard £7.50 for UK mainland only and for orders under 15,000 tickets. Then £7.50 for every further 15,000 tickets.
What's the VAT charge?
Value Added Tax is chargeable on raffle tickets at the current rate of 20%
How do I re-order my tickets from last year?
Simply click on Customer Login from here or from the top link. From there you can find an old order and then you can click on a reorder Link which will load the order form with all your details prefilled except for prizes and dates.
When can I cancel my order?
Please let us know as soon as possible if you wish to cancel as we try to send you a proof as quickly as we can, once we have sent your proof you will be charged.
Can I order more than 50,000?
For larger quantities please contact us and we will email you a quote.
Are the Raffle Tickets perforated & numbered?
Yes, the tickets are perforated twice and numbered twice, once on the counterfoil and once on the ticket. We can also perforate your tickets only once if required.
Do you accept payment by Credit Cards?
Yes we do, On approval of your proof, you be directed to our secure checkout page where you can pay online for your tickets. However if you wish to pay for your tickets via cheque or other, then please let us know..
Can I place a logo on my tickets?
Yes, you will need to order from our Raffle Tickets order form.
In what file types and sizes can I send my logo?
You will get best results with PNG or TIFF files, as we print high resolution, however we do accept the following formats.. JPG, JPEG, GIF, BMP, PNG, PDF, TIF, DOC and PUB. The maximum file size that we accept is 9Mb. Anything else please contact us.
What if I need to make changes to my proof?
Please send us a message within the customer area and advise us of any changes you require and we will happily meet your needs. First alterations are free of charge, Thereafter will incur a charge.
What if I need my tickets in hurry?
We do have an express service (3-4 working days) but it has a £20.00 surcharge for orders up to 10,000 tickets. Then £1.00 extra per 1,000 tickets thereafter.
How do I check my order status?
Simply click on Customer Login from here or from the top link. Then you can find your current order and view all the details including the current status of the order.
Do you give a discount to non profit organisations?
Most of our customers are non-profit organisations and we pitch our prices to suit them.