Customer Login

FAQ

We listen to all our feedback and always try to give you as many answers as we can before purchase. Please see below for a comprehensive frequently asked questions. If you don't see your question answered here then please contact us.

How much is the delivery charge?

The delivery charge is a standard £7.50 for UK mainland only.

What's the VAT charge?

Value Added Tax is chargeable on raffle tickets at the current rate of 20%

What details should appear on the Raffle Ticket?

You must have the organisation's name, the registration number, the date of the draw, the promoter's name, the prizes and the ticket price. If you need more help then please see our Raffle Ticket Guide or Licence page for more details.

Will I receive a proof/mock-up?

After you have sent us your order, we will send you a proof of the ticket the next working day.

When will I receive my order?

The current delivery time is 7-10 working days.

When can I cancel my order?

Please let us know as soon as possible if you wish to cancel as we try to send you a proof as quickly as we can, once we have sent your proof you will be charged.

Can I order more than 50,000?

For larger quantities please contact us and we will email you a quote.

Are the Raffle Tickets perforated & numbered?

Yes, the tickets are perforated twice and numbered twice, once on the counterfoil and once on the ticket.

Do you accept payment by Credit Cards?

Yes we do, On approval of your proof, you be directed to our secure checkout page where you can pay online for your tickets. However if you wish to pay for your tickets via cheque or other, then please let us know..

Can I place a logo on my tickets?

Yes, you will need to order from our Raffle Tickets order form.

In what file types and sizes can I send my logo?

You will get best results with PNG or TIFF files, as we print high resolution, however we do accept the following formats.. JPG, JPEG, GIF, BMP, PNG, PDF, TIF, DOC and PUB. The maximum file size that we accept is 9Mb. Anything else please contact us.

What if I need to make changes to my proof?

Please send us a message within the customer area and advise us of any changes you require and we will happily meet your needs. First alterations are free of charge, Thereafter will incur a charge.

What if I need my tickets in hurry?

We do have an express service (3-4 working days) but it has a £20.00 surcharge for orders up to 10,000 tickets. Then £1.00 extra per 1,000 tickets thereafter.

How do I check my order status?

Simply click on Customer Login from here or from the links to the left. There you will be directed to enter your order number and the email address from which you sent the order.

Can I change the delivery address after I've ordered?

Yes, but there is an administration charge of £2.50.

Do you give a discount to non profit organisations?

Most of our customers are non-profit organisations and we pitch our prices to suit them.

How do I re-order my tickets from last year?

Please email any alterations you require and let us know your previous order number.