Your Orders

Can I track my order?

Yes, If you log into your dashboard you can track the status of your order from production to despatch.

Will I receive a proof/mock-up?

Yes, if you have opted for a custom design then our team will always show a proof / mockup of your product before payment.

What's the VAT charge?

The VAT charge is Value Added Tax, this is a 20% tax from the government that most products are required to add on.

How do I re-order my tickets from last year?

If you log in to your dashboard, click on the order you wish to reorder. From there you will see another link called re order. THis will send you to the order page for that product with all the details filled in for you.

How do I cancel my order?

You can cancel your order by messaging us through our message system, call us or email us and we will help.

Can I order more than 50,000?

Yes, we accept larger orders of over 50,000. Please give us an email with your required quantity and we will work out a quote for you.

In what file types and sizes can I send my logo?

You will get best results with PNG or TIFF files, as we print high resolution, however we do accept the following formats.. JPG, JPEG, GIF, BMP, PNG, PDF, TIF, DOC and PUB. The maximum file size that we accept is 9Mb.

Do you give a discount to non profit organisations?

Most of our customers are non-profit organisations and we pitch our prices to suit them.

What if I need to make changes to my proof?

If you need to make alterations or changes then you can do so from your dashboard, click on the alterations tab and describe what you need altering as clearly as you can. Then a member of the design team will adjust your proof accordingly.

How much are full colour raffle tickets?

Our full colour tickets are currently £4 extra per 1,000 tickets.

How much are coloured raffle tickets?

All single colour tickets are the same price as black and white tickets.

What happens if I make an error on my ticket?

If you make an error before production then that can be corrected by our design team.

If you have made an error during or after production then unfortunately we will need to reprint and add a small cost.