Terms of Use

1. About these terms

1.1 These terms govern your use of the free fundraising design hub ("the Hub") at stubbstickets.com/fundraising/, operated by Stubbs Tickets ("we", "us", "our").

1.2 The Hub is a free design tool. It is separate from our paid printing service. When you place a print order, that order is governed by the terms and conditions you agree to at the point of ordering; where the two conflict on a print order, those printing terms govern the order itself.

1.3 By using the Hub you accept these terms. If you do not accept them, please do not use the Hub.

2. Who can use the Hub

2.1 You must be 18 or over to use the Hub.

2.2 If you use the Hub on behalf of an organisation (a PTA, school, club, charity or community group), you confirm that you are authorised to act for that organisation and to accept these terms on its behalf. We do not verify this; you confirm it.

2.3 You are responsible for everything done under your access, including by anyone you allow to use it.

3. The Hub is free and provided "as is"

3.1 The Hub is provided free of charge and "as is" and "as available", with no warranties of any kind, so far as the law allows. We do not promise it will be uninterrupted, error-free, or available at any particular time.

3.2 We may change, limit, suspend or withdraw the Hub (or any part of it) at any time, with or without notice. As a free user you are not owed uptime, support, or continued availability.

3.3 Nothing in this section affects your separate rights in relation to any paid print order, which keeps its own commitments under the printing terms.

4. Access and your designs

4.1 You can use the Hub without a password. We may give you access via a one-time "magic link" sent to your email. Keep that link private; anyone with it can reach your pack.

4.2 Your packs are reached via a long, randomly generated web address. Treat that address as private — anyone you give it to can view the pack.

4.3 We store the designs you make so you can return to them. See the Privacy Policy for how long we keep them.

5. Acceptable use

5.1 You must use the Hub lawfully and only for genuine fundraising, events and community purposes.

5.2 The detailed rules on what you may create and upload are in the Acceptable Use & Uploaded-Content Policy below, which forms part of these terms.

5.3 You must not misuse the Hub — including attempting to break, overload, probe or gain unauthorised access to it or its systems, scraping it, or using it to build a competing product.

6. What you can do with what you make

6.1 You may use what you make for your own organisation's fundraising and events, including printing posters, flyers, signs and certificates, and selling tickets, tokens and vouchers at those events. Selling via the materials is exactly what they are for.

6.2 Your own organisation's events: unlimited and free.

6.3 You may print anywhere — at home, a local shop, or with us. We don't restrict where you print the things you make.

6.4 You may not:

• (a) resell, redistribute or commercially exploit the designs or templates themselves as a product (for example, selling a "PTA poster pack" online);
• (b) use the Hub to provide design services to others or for commercial work unrelated to your own organisation's fundraising; or
• (c) use what you make in a way that is unlawful, or that is intended to bring Stubbs Tickets into disrepute.

6.5 Sharing a design into the Remixes gallery (when available) is permitted and is governed by the Remixes Licence presented at the point of sharing.

6.6 Some templates and themes include built-in imagery, fonts or clipart that we license from others (for example, stock backgrounds or AI-generated elements). That built-in content may carry its own usage limits — you may use it as part of a design you make for your own fundraising under this section, but you must not extract it, or use it on a standalone basis, separately from your design.

7. AI features

7.1 Some Hub features use artificial intelligence — for example, generating draft text or imagery, removing image backgrounds, or our help assistant. These features are provided to help you, as part of the free Hub.

7.2 AI output can be wrong, imperfect or unexpected. It may produce inaccurate text, odd layouts, or imagery that needs changing. Always check anything an AI feature produces before you use, print or publish it — particularly names, dates, prices and spelling. You remain responsible for the final design you approve or download (this links to §9.2 on proof approval).

7.3 AI features may be changed, limited or withdrawn at any time, like any other part of the Hub (§3.2). Where these features rely on third-party AI providers, those providers are named in our Privacy Policy.

8. Content you upload

8.1 You keep ownership of images you upload. By uploading, you grant us a non-exclusive licence to store, copy and process them as needed to provide the Hub to you, to keep it safe and secure, and to apply and enforce these terms and the Acceptable Use Policy (for example, to screen or moderate content, and to remove or preserve content where these terms allow). We claim no ownership of your uploads.

8.2 When you upload, you confirm you own the image or have the right to use it, and that you have any consents needed from people shown in it. (This confirmation is your legal responsibility; ticking it does not make us responsible for the content.)

8.3 The full rules — including the rules on images of identifiable people and the hard prohibition on images of children — are in the Acceptable Use & Uploaded-Content Policy below. Read them before uploading.

8.4 Your uploaded images stay private to you. They are not shown to other users, used in the public gallery, or built into our templates or products. (Designs may travel via Remixes only with your explicit opt-in, and even then your uploaded images are removed first.)

9. Print orders and proof approval

9.1 If you order printing, you will be shown a proof to approve before we print.

9.2 Once you approve a proof or design, its content is your responsibility — including spelling, dates, prices, names and accuracy. We print what you approved. We are not liable for an error that was present in the design you approved. Our printing a design does not mean we have checked, endorsed or approved its content.

9.3 Pricing, delivery, cancellation and your consumer rights for the print order are governed by our main printing terms.

10. Our content and brand

10.1 The Hub, its templates, themes, fonts, clipart, layouts, software and branding are owned by us or our licensors and are protected by law. Using the Hub does not transfer any of those rights to you beyond the use of the materials you create as set out in §6.

10.2 You must not copy, extract, or reuse the Hub's templates, clipart or underlying assets except as part of a design you make for your own fundraising under §6.

10.3 Feedback and ideas. If you send us suggestions, ideas or feedback about the Hub, you agree we may use them freely, without any obligation to you, to operate and improve the Hub and our products.

11. Our liability

11.1 The Hub is free. To the fullest extent permitted by law, we are not liable for any loss or damage arising from your use of (or inability to use) the Hub, including lost data, lost designs, or any consequence of a design you created or approved.

11.2 Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be excluded or limited.

11.3 Liability arising from a paid print order is dealt with under the printing terms, not this section.

12. Removing content (our takedown right)

12.1 We may remove any design, upload or content, restrict or end your access, at any time and without notice or reason, at our discretion — for example if we believe content breaches these terms, is unlawful, or is harmful.

12.2 This is a backstop. It does not make us responsible for monitoring or pre-checking what users create.

13. Suspension and termination

13.1 We may suspend or end your access if you breach these terms or misuse the Hub.

13.2 You may stop using the Hub at any time. You can ask us to delete your packs and uploads (see Privacy Policy, your rights).

14. Changes to these terms

14.1 We may update these terms from time to time. The current version is always on this page with its "last updated" date. Continued use after a change means you accept the updated terms.

15. General

15.1 Entire agreement. These terms, together with the policies they refer to (the Acceptable Use Policy, Privacy Policy and, where relevant, the Remixes Licence and our printing terms), are the whole agreement between you and us about the Hub, and replace any earlier statements or promises about it.

15.2 Severability. If any part of these terms is found to be invalid or unenforceable, the rest stays in force; the invalid part is treated as limited or removed only to the minimum extent needed.

15.3 No waiver. If we don't enforce a term on one occasion, that doesn't waive our right to enforce it later.

15.4 No third-party rights. These terms are between you and us. No other person has any right to enforce them under the Contracts (Rights of Third Parties) Act 1999.

16. Governing law

16.1 These terms are governed by the law of England & Wales, and disputes are subject to the courts of England & Wales. If you are a consumer, this does not remove protections you have under the law of your home nation within the UK.

17. Contact

Questions about these terms: help@stubbstickets.com.

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Acceptable Use & Uploaded-Content Policy

This policy forms part of the Terms of Use above. Principle: strict where it counts, generous everywhere else.

1. The spirit of it

1.1 We want the Hub to be fun and free to use creatively — templates, themes, clipart, colours, words: go wild. The creative freedom that matters is in the design, not in uploading anything you like.

1.2 The strict rules below are narrow and deliberate. They forbid a small number of high-risk things; everything else is open.

2. Images of people — and the hard rule on children

2.1 Do not upload images of identifiable people without their consent (or, for someone you are responsible for, the consent of the person able to give it).

2.2 You must not upload images of children. This is a hard prohibition, stated plainly and up front. A school or PTA tool that allowed children's photographs would carry a level of safeguarding and reputational risk we will not accept. The overwhelming majority of fundraising designs need no photographs of people at all — event name, theme, clipart and details are enough.

2.3 We do not rely on a "remove it if someone reports it" approach for this. By the time something is reported it has already been live. The rule is "don't upload it in the first place", and we enforce it with the prohibition above plus our takedown right.

2.4 Child safety (absolute). Quite separately from the rule on images, you must never use the Hub in any way that sexualises, grooms, abuses, endangers or exploits a child (anyone under 18), or that facilitates any of those things. There is no creative, fundraising or other context in which this is permitted. We treat any breach as the most serious there is: we will remove the content and the account immediately and report it to the police and any relevant authorities, and cooperate fully with them.

3. The confirmation you give when uploading

3.1 When you upload an image you confirm: "I own this image or have the right to use it."

3.2 This includes not uploading copyrighted images you don't have rights to — stock photos, cartoon or branded characters, club/band/company logos — unless you genuinely hold the right to use them.

3.3 This confirmation places responsibility on you. It is a legal assurance from you to us; it does not transfer responsibility to us.

4. Prohibited content

You must not create, upload, or attempt to upload anything that:

• (a) is unlawful, or infringes or breaches anyone's rights or privacy;
• (b) is an image of a child (see §2.2);
• (c) is an image of an identifiable adult without their consent;
• (d) is pornographic, sexually explicit, obscene, or indecent;
• (e) is hateful, harassing, threatening, defamatory, or promotes or incites violence, terrorism, self-harm or discrimination;
• (f) depicts, promotes or facilitates any criminal activity;
• (g) misrepresents a fundraiser, or is intended to deceive or defraud;
• (h) contains malware, or is used to attack, probe or disrupt the Hub.

This list gives examples; it is not exhaustive. If content would embarrass a reasonable person to have to defend, assume it isn't allowed.

5. Responsibility and consequences

5.1 Content you upload or create is yours, and your responsibility — not ours. You are solely responsible for it and for any consequences of it. By uploading or creating content you confirm it does not break this policy, and you agree to indemnify us against any claim, loss or cost arising from content you uploaded or created in breach of these terms.

5.2 We provide tools; we do not pre-check, monitor or approve what users upload or create, and we are not responsible for it. Where the law gives an online service protection in respect of user content (including under the relevant hosting/intermediary provisions), we rely on it.

5.3 Consequences of a breach. If you breach this policy we may, at our sole discretion and without notice, take any of the following steps, in any combination:

• (a) remove or disable the content;
• (b) suspend your access;
• (c) permanently ban you from the Hub;
• (d) preserve relevant records (including the content and associated technical data) where we reasonably believe this is necessary; and
• (e) report the matter to the police or other authorities, and cooperate with any investigation, where we believe content may be unlawful — in particular anything involving the safety or exploitation of children, which we will always report.

5.4 We do not need to prove a breach to exercise our takedown right in §7; §5.3 sets out what we may do, not a process we are obliged to follow.

6. Your uploads stay private

6.1 Images you upload are private to you. They are never shown to other users, displayed in the public gallery, or used to build our templates or products.

6.2 This is a deliberate design rule, not just a promise: the Hub does not let your uploaded images travel to anyone else. (If you choose to share a design via Remixes, your uploaded images are removed first and replaced.)

7. Our takedown right (backstop)

7.1 We reserve the right to remove, disable or delete any content, and to restrict or end any user's access, at any time, for any reason or no reason, and without notice or liability. This is an absolute right exercisable at our sole discretion.

7.2 This is a final safety net, not our primary control — the primary control is the rules above, which place responsibility on the user.

8. Reporting a problem (copyright, privacy or safety)

8.1 If you believe content on the Hub infringes your copyright or other rights, breaches someone's privacy, shows a person without consent, or is otherwise unlawful or harmful, tell us at help@stubbstickets.com.

8.2 Please include: what the content is and where you saw it (the page or pack address if you have it), what the problem is, and — for a copyright claim — confirmation that you are the rights-holder or are authorised to act for them.

8.3 We will review reports and may remove or disable content under our takedown right (§7). We deal with reports about the safety or exploitation of children as an absolute priority and will report them to the authorities.

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